Terms of Service

1. Agreement

These Terms of Service (“Terms”) are a binding agreement between heyoto OÜ (registry code: 16440790, address: Tööstuse 47D, Tallinn, Harjumaa 10416, Estonia — “OTO”, “we”, “us”, “our”) and the individual or entity (“you”, “Customer”) that accesses or uses the OTO service.

The “Service” means the OTO marketing website at https://heyoto.eu, the OTO application at https://app.heyoto.eu, and any related APIs, integrations, documentation, and support channels.

By creating an account, clicking “I agree”, or otherwise using the Service, you accept these Terms and our Privacy Policy. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation and “you” refers to that organisation.

If you do not agree to these Terms, do not use the Service.

2. Eligibility

You must be at least 16 years old and legally able to enter into a contract to use the Service. The Service is intended for workplace and professional use and is not directed to children.

3. Your account

3.1 Registration

You are responsible for providing accurate information when you register, keeping it up to date, and safeguarding your credentials. You are responsible for all activity that happens under your account.

3.2 Single user

Each account is for a single, identified user. You may not share your login credentials.

3.3 Notifying us

Contact us at hello@heyoto.eu immediately if you suspect unauthorised access to your account.

4. Subscriptions, trials, and billing

4.1 Plans

OTO is offered as a paid subscription. New accounts start with a free trial of the full product; there is no permanent free tier. The features, limits, and prices of each plan are described on our pricing page. We may update plan details from time to time; material changes will apply to your next renewal.

4.2 Free trial and read-only mode

New accounts may use OTO free during a trial period of the length disclosed at sign-up. If you do not start a paid subscription before the trial ends, your account switches to read-only mode: you can continue to sign in and view the data you already created, but you cannot add, edit, or import new content until you subscribe. We do not automatically charge you at the end of the trial.

4.3 Fees and auto-renewal

Paid subscriptions are billed in advance on a monthly or annual cycle as chosen at checkout. Subscriptions auto-renew for successive periods of the same length unless cancelled before the renewal date. Fees are exclusive of taxes, which will be added where required by law.

4.4 Payment

Payments are processed by Stripe, Inc. By subscribing you authorise us (through Stripe) to charge your payment method for the applicable fees, taxes, and any overages. If a payment fails, we may suspend paid features until the amount due is paid.

4.5 Cancellation

You can cancel at any time from your account settings. Cancellation takes effect at the end of the current paid period. After that, your account switches to read-only mode — you keep access to your existing data but cannot add, edit, or import new content until you start a new subscription. You can permanently delete your account and its data at any time from account settings or by emailing hello@heyoto.eu.

4.6 Refunds

Fees already paid are non-refundable except where required by applicable consumer-protection law. EU consumer withdrawal rights apply to consumer purchases where mandated; the 14-day withdrawal right may not apply once the Service has been fully performed with your express consent.

4.7 Price changes

We may change prices for future renewal periods. We will give you at least 30 days’ notice by email before a price change applies to your account.

5. Licence to use the Service

Subject to these Terms and timely payment of any fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business or personal use.

You will not:

• copy, modify, or create derivative works of the Service;
• reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent that applicable law expressly permits despite this limitation;
• resell, sublicense, or otherwise commercially exploit the Service;
• use the Service to build a competing product or to benchmark it without our prior written consent;
• remove or obscure any proprietary notices in the Service;
• circumvent the Service’s usage limits, access controls, or security features.

6. Acceptable use

You agree not to use the Service to:

• violate any law, regulation, or third-party right;
• upload content that is unlawful, infringing, defamatory, harassing, hateful, or sexually exploitative of children;
• upload viruses, malware, or other harmful code;
• attempt to gain unauthorised access to other accounts, systems, or networks;
• spam, phish, harvest data, or send unsolicited communications;
• interfere with or disrupt the integrity or performance of the Service.

We may investigate, suspend, or terminate access for suspected violations.

7. Customer content

7.1 Your content

“Customer Content” means any data, text, notes, agendas, feedback, and other material you submit to the Service (including 1:1 meeting notes you create in OTO). As between you and us, you own your Customer Content.

7.2 Licence to us

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, and process Customer Content solely to provide, secure, and improve the Service, to comply with law, and as otherwise permitted by these Terms and the Privacy Policy.

7.3 Confidentiality

We treat Customer Content as confidential. Access by our personnel is limited to what is strictly necessary to operate and support the Service. See the Privacy Policy for details.

7.4 Responsibility

You are solely responsible for the legality of your Customer Content and for obtaining any consents required from participants whose information you enter into OTO (for example, colleagues mentioned in meeting notes).

7.5 Feedback

If you send us suggestions or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use it without restriction.

8. Third-party services and integrations

The Service integrates with third-party services such as Google (Google Sign-In and Google Calendar). Your use of those services is governed by the third party’s own terms and privacy policies. We are not responsible for third-party services, and they may change or stop working at any time. If you disconnect or revoke access to a third-party service, related features in OTO may stop functioning.

9. Changes to the Service

We continuously improve the Service and may add, change, or remove features. We will not materially reduce the core functionality of a paid plan during a paid period without giving you reasonable notice and, where required, a pro-rata refund of prepaid fees for unused time.

10. Term and termination

These Terms apply from the moment you first access the Service until terminated.

• By you. You can stop using the Service and close your account at any time from your account settings.
• By us. We may suspend or terminate your account, with or without notice, if you materially breach these Terms, if required by law, or if your use poses a security or legal risk to us or other users.
• Effect of termination. Upon termination, your right to use the Service ends. We will delete or anonymise your Customer Content in line with the retention periods described in the Privacy Policy. Sections that by their nature should survive termination (including fees already due, IP rights, disclaimers, liability limits, indemnification, and governing law) will survive.

11. Disclaimer of warranties

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not warrant that the Service will meet your requirements, that results will be accurate, or that defects will be corrected. Nothing in this section limits rights you have as a consumer under mandatory law.

12. Limitation of liability

To the maximum extent permitted by law:

• Neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, even if advised of the possibility.
• Our aggregate liability arising out of or related to these Terms or the Service will not exceed the greater of (a) €100 or (b) the amount you paid us for the Service in the 12 months before the event giving rise to the liability.

These limits apply in aggregate across all claims. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (for example, liability for gross negligence, wilful misconduct, or death or personal injury caused by negligence).

13. Indemnification

If you are using OTO on behalf of an organisation and not as a consumer, you will defend, indemnify, and hold heyoto OÜ and our directors, employees, and agents harmless from any third-party claims, damages, liabilities, and costs (including reasonable legal fees) arising from your Customer Content, your use of the Service in violation of these Terms, or your violation of applicable law.

14. Governing law and disputes

These Terms and any dispute arising out of them are governed by the laws of Estonia, excluding its conflict-of-laws rules. Subject to mandatory consumer rules, the courts of Harju County, Estonia have exclusive jurisdiction. Consumers located in the EU may also use the European Commission’s Online Dispute Resolution platform.

15. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top reflects the latest change. For material changes we will notify you by email or in-product notice at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance. If you do not accept the changes, you must stop using the Service.

16. Miscellaneous

• Entire agreement. These Terms, the Privacy Policy, and any order form or pricing terms you accept together form the entire agreement between you and us regarding the Service.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of assets.
• Severability. If any provision of these Terms is unenforceable, the remaining provisions remain in effect.
• No waiver. Our failure to enforce a right is not a waiver of that right.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices. Legal notices to us should be sent to hello@heyoto.eu. We may send notices to you at the email address on your account or in-product.

17. Contact

Questions about these Terms? Contact us at:

heyoto OÜ Tööstuse 47D, Tallinn, Harjumaa 10416, Estonia Email: hello@heyoto.eu