Story
Scaling without losing people
Company
B2B SaaS · ~120 employees · Remote-first
“Before, every 1:1 felt like starting from zero. Now we actually build on past conversations.”
Challenge
As the team grew quickly, managers started skipping or rushing 1:1s. Feedback was scattered across Slack, Notion, and memory. People felt unheard, and attrition started creeping up.
How they used OTO
They standardized lightweight 1:1s across teams, with shared agendas and automatic tracking of topics over time. Managers could instantly see what had been discussed before without digging.
Outcome
- Noticeably more consistent 1:1s across teams
- Issues surfaced earlier instead of during exit interviews
- Clear drop in “I don’t feel heard” feedback in engagement surveys
OTO